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Customer operations

We work in a huge variety of complex and competitive markets worldwide. Yet there is one constant throughout the Fidelity International business. We’re committed to giving every client the very best standards of service.

We have committed professional customer service teams in the UK and India. They cover Client Services, Retail, DC and Institutional Operations and Investment Platform Change which collectively make up what we call Platform Services. Wherever you join, whichever group you’re dealing with, you’ll be our main point of contact for customers, handling queries by phone, email and letter.

You could be fielding general info requests or specific investment questions. You might be providing clients with the knowledge they need to make the most of our investments. Or you could be following or implementing regulated administrative procedures to safeguard investments. Whatever the specifics of your role, your focus will be on giving every customer a positive experience of Fidelity from start to finish.

Retail Operations
DC and Institutional Operations
Client Services
Investment Platform Change
Business Operations and Change

Your training and development

Fidelity International is a true meritocracy where you'll have the freedom to take charge of your own career as you 
contribute to our success.
You'll bring ambition, energy and the desire to keep learning and improving. We'll provide you with all the support, training 
and development opportunities you need to do just that. 

Working in a fast-evolving international environment will give you options to take your career in many directions, including possible overseas opportunities. What’s more, ours is a collaborative culture where knowledge and skills are shared naturally between colleagues and teams. So first and foremost, you’ll learn through your work and progress through your network.

You know your ambitions better than anyone. That’s why we put you at the heart of your own career planning. Employee-directed learning is the principle at the heart of our commitment to continuous professional development, but be assured we’ll deliver on that promise with comprehensive training and support.

We support your development with a wide range of internal and external training courses helpful to your role, like business briefings for insights into a particular area of Fidelity. If there’s a professional qualification relevant to your role or aspirations, we’ll support you to achieve it. We also host regular networking events, ‘lunch and learns’ and breakfast briefings to help you develop your skills.


Our hiring process

Our hiring process



Our hiring process

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We provide world-class investment solutions and retirement expertise to institutions, individuals and their advisers -to help our global clients build better futures .