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With a Fidelity apprenticeship, we want you to exceed your potential and enjoy outstanding career success. You will earn while you learn and receive world-class training from experts in their field. You don't need a background in finance to apply for one of our schemes. But you will need passion, drive and an interest in your chosen area. Whichever scheme you choose, you'll have lots of responsibility from day one.
Client services are crucial to our vision of building the strongest possible customer relationships. Our objective in dealing with each case is to maintain and improve the customer experience with Fidelity.
The role of the department is to provide support and information to customers investing with Fidelity; to assist in resolving their queries; and to actively promote our products and services.
This is a client facing team, dealing with all incoming queries received by email and post as well as those transferred from other areas. The work can include anything from basic information requests
These teams provide support in various ways to enable customer facing staff to effectively manage their interactions with their customers. This involves: training and coaching support, call service
Over your two-year apprenticeship programme, you'll be based in our Surrey office. Depending on the team you join, you might be handling incoming calls from customers, making outbound calls, dealing with complex queries from customers by letter, phone and email, identifying innovations, or supporting new projects and initiatives.
We want people that are interested in both the industry and the sector but ultimately those that are looking for a career which will reward them in both job satisfaction and development.
You will be highly driven with the intellectual curiosity for progression. You don’t need to have a customer focused or communications related background, but an interest in people.
You will have the ability to build rapport and networks with fellow employees internally and customers externally.
We value candidates who still have an interest in learning and who want a career that rewards them financially as well as with job satisfaction. We will invest in your career for the long-term.
You will need three Cs at A level or equivalent and to have already obtained at least five GCSEs between 9-4 (or A*-C), two of which we prefer to be English and Maths.
We support our apprentices every step of the way. Not only will you be highly valued, we’ll make sure that you are invested in from day one though our learning and development initiatives.
We value the different ways that people think. The best way to explore that is to hear from you. Our initial online application form is a quick and easy process designed to take as little time as possible, so you can get on to the immersive testing and interview stages - where you can really show who you are.
You will need to:
If you’re successful at the online stage, we’ll invite you to do a 30-minute video interview within 5 days. (Please check you spam/junk mail folder for the invite.) You’ll be asked to answer 4-5 strengths-based questions and have 30 seconds to read the question, and up to a minute to give your answer. (If you feel you will need extra time to record your interview, please email us email@example.com to discuss before launching your video interview. You’ll be given a practice question before you start so you have time to get used to the format. There isn’t a wrong or right answer, this is a chance for you to show us how you approach answering questions about your strengths and interests.
Ahead of the assessment centre, you’ll have a coaching call with us to discuss your motivations for applying, to explain the next steps in the process, and to answer any questions you may have regarding the programme or Fidelity.
During the assessment, you will be involved in a mix exercises and assessments related to the role you are applying to. The day is also a great chance for you to meet different members of the team here at Fidelity and ask any questions you have about the business - this day is as much about you making sure Fidelity is the right place for you as it is about us assessing your strengths.
Stand out at the assessment centre and we’ll offer you a place on the programme. Accepting the offer, we believe, is just the beginning of a successful career at Fidelity.
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