FAQs

Our people are passionate, engaged and smart, and are given the independence and the confidence to make a difference for all our stakeholders. In short, at Fidelity we are challenged to be brave, bold and curious, but nevertheless always to act with compassion. We are committed to being an inclusive and diverse company, to work for and strive to create a culture where people’s differences are welcomed, encouraged and celebrated. 

Diversity of thought and perspective are valued, so all employees can contribute and reach their potential. We believe that embracing a wider set of perspectives will lead to a better outcome for our business. Over the last couple of years, we have introduced our new ways of working. Flexible working is encouraged, transforming how, where and when we work. This centres around giving employees more choice regarding how and where they work, recognising the benefits this gives to achieve a greater work/life balance and greater control over your working week. 

Take some time to get to know what life at Fidelity is like 

Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $565.7 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. 

Our Global Platform Solutions business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions and Services business, we invest $437 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Data as at 30 June 2020. Read more at fidelityinternational.com

Get to know us little better and read all about us and what we do in more detail.

Yes. We know that attracting and keeping the best talent with the closest cultural fit depends heavily on providing mobility and long-term prospects, so we offer a broad choice of longer-term career paths. Our dedicated applicant platform can help you to identify individual strengths, explore options and help guide your next move. 

We are truly global and have 46 offices across 27 different countries: UK and Ireland, India, Germany and Canada are to name a few. Explore our locations and offices and what makes them unique. 

The Fidelity culture is underpinned by two core values; trust and Integrity. Both values are fundamental in nature and hold utmost importance when we're looking for new talent to join us. We'd encourage you to apply if you share the same values and can demonstrate you're brave, bold and curious and act with compassion.

Our values 
Integrity: doing the right thing, every time and putting the client first 
Trust: empowering each other to take the initiative and make good decisions 

Our behaviours 
Brave: challenging the status quo, being accountable and speaking up 
Bold: acting with conviction, encouraging diverse thinking and keeping things simple curious. Learning to do new things in better ways and encouraging fresh thinking Compassionate: having empathy, caring for colleagues, clients and community  
 

Fidelity is a highly collaborative organisation whose purpose is working together to build better financial futures.  We focus on sustainable, long-term outcomes, and work in a dynamic environment that fosters curiosity and compassion. 

Keith Metters was appointed to lead Fidelity International as President in March 2024. Having joined in early 2020, Keith previously led Fidelity International’s Global Workplace Investing business, and more recently its wider Global Platform Solutions business. He spent over 20 years at Fidelity Investments in the US in a variety of roles, culminating in leading its Workplace Investing Core Market division. Prior to joining Fidelity Investments, he served in various finance and strategy roles in the telecommunications industry and was an Infantry Officer in the United States Army.

Our recruiters will firstly review your CV. They’ll be looking out for all your relevant skills and experience that make you a great fit for the role. Equally should they have some initial questions, they might well call you to discuss in more detail, before sharing your CV with the hiring manager. If we believe your expertise is better suited for another role, we’ll let you know. Sadly, at times due to the volumes of applications we can receive, we might not be able to give you the personal feedback on your application that we would like. But assuming you’re still happy to think about careers at Fidelity, we’ll add you to our talent bank, and contact you again as soon as the right role arises.  On the other hand, if we still think you’re a great fit for the role, we’ll be in touch to arrange for you to come in to meet us.

Our interview process is designed to help you explain your educational and professional background, expertise, and outlook. We keep the interview journey straightforward, transparent and honest so that you get the best out of it even if you are unsuccessful. Although this process may vary depending on the nature and seniority of the role, it will usually consist of three stages: meeting the vacancy hiring manager, an interview with a senior leader or business stakeholder and finally a HR interview.

Yes. We have switched to virtual interviews in response to COVID-19. However, you'll still have the opportunity to tell us about yourself and find out what it's like to work here.

We try to provide an update as soon as possible following your interviews. Where possible we will do our best to provide detailed feedback following an interview, there may be times where due to the volumes of initial applications received and interviews conducted, we may not be able to give detailed feedback, but you will always be notified of the outcome of your application.  

Yes. Simply log in to your profile where you can update your details and upload a new CV.

We have our own expert in-house team who manage pre-employment vetting on our behalf with the support of carefully selected external partners. Screening can vary depending on location and regional legislation and whether a role is subject to enhanced regulatory requirements. We take our screening seriously as we have a duty of care to our customer and business to ensure we are fair and reasonable in our verification process, and that we seek to hire candidates with only the highest standards of honesty and integrity.

Our interview process is designed to help you explain your educational and professional background, expertise, and outlook. We keep the interview journey straightforward, transparent and honest so you get the best out of it even if you’re not appointed into the role. Although this process may vary depending on the nature and seniority of the role, it will usually consist of three stages:

• An interview with the vacancy hiring manager
• An interview with a senior leader, and a relevant business stakeholder if it’s appropriate for the role 
• An HR interview

In the course of an interview we will usually talk around three subjects:

• Biography: your career background and motivations.
• Expertise: an assessment of your functional knowledge and skills.
• Competencies: questions designed to test behaviours and practices.

We want to recruit the best talent into our organisation who can see beyond a job description to the bigger picture. We use a competency-based interview approach so it may be helpful to familiarise yourself with this style of interviewing and generate some ideas and examples around our values and behaviours ahead of coming in to meet us. Remember, this is your chance to get to know us, too. You can ask us anything you like in the interview – we believe it’s a good chance to establish an open and honest relationship. 

Log in to your candidate profile, where you'll be able to see an update on your application.

We are a disability-friendly employer and committed to ensuring equal opportunities for all employees and job applicants. If you might benefit from reasonable adjustments to perform to the best of your ability at any stage of our recruitment and selection process, please get in touch with us to talk about your requirements.

Yes. We operate an alumni group via LinkedIn - Fidelity International Alumni - for those who leave us and want to keep in touch. We are, however, always keen to speak to those wishing to return to Fidelity International.

If we don't have a vacancy that’s right for your today, please keep an eye on our careers portal as we advertise new roles every day.

Fidelity run a number of Returner Programmes across Technology and Operations, Customer Service and Investments. Our Talent Acquisition team will be able to answer any queries you may have regarding our future programmes.

Yes, we do. When you search for a new role, you can filter by both full-time and part-time opportunities. We are committed to being an inclusive and diverse company to work for and strive to create a culture where flexible working is encouraged and working patterns suit both individual and business needs, so we are open to having conversations regarding flexible working opportunities for our roles.

Employee volunteering is important to our Corporate Social Responsibility (CSR) commitment. It helps us bring our values to life, it’s a good developmental tool and it’s highly valued by our employees. Our employees are actively encouraged and backed by resources to work with local causes, to help them build a better future for our communities, be it through individual volunteering initiatives or team-based initiatives. We have a social responsibility wherever we operate to support charitable causes and improve the lives of others. In helping our people help others, our people feel proud to work at Fidelity.

Each employee has access to two-days paid volunteering leave a year to support the charities that matter to them.

Please contact us by email at Fidelity-E-HRServices@Fil.com with your full name and user name associated with your candidate home account (usually your email address), and we'll arrange to have your details removed from our systems.

At Fidelity, we value how Diversity, Equity & Inclusion (DEI) helps us to deliver for our customers, drive innovation, and maintain a welcoming culture where everyone feels they belong and can thrive in their careers.

We are committed to embedding a culture where DEI is championed, promoted and felt across the organisation. We have set three global strategic goals:

• Diversity: Our workforce is made up of talented people with a diversity of backgrounds, experiences and perspectives.
• Inclusion and equity: All our people feel valued, safe to speak up, and able to perform and reach their potential.
• Reputation: Fidelity remains known in our industry for our commitment to driving DEI.

At Fidelity, we respect and value all forms of diversity. We have defined five focus areas for our global DEI efforts, bringing an intersectional approach to our activities.

1. Cultural Diversity: Respecting and increasing our cultural diversity, encompassing nationalities, ethnicities, religions and beliefs.
2. Enable: Ensuring accessibility and enablement for people with disabilities and health conditions, whether visible or invisible.
3. Gender Balance: Achieving a greater gender balance and parity.
4. LGBTQ+: Embracing our LGBTQ+ people and communities.
5. Social Mobility: Ensuring social mobility is no barrier to success and providing fair opportunities for all.

If you’d like to know about our strategy and how we promote inclusion and diversity, explore our Diversity, Equity and Inclusion page.
 

Our DEI Networks and Communities bring the employee voice to our DEI strategy and facilitate employee-driven DEI activities. Each DEI Network is supported by a senior Executive Sponsor.

We have five DEI Networks, in line with our five focus areas and some have communities such as Working Families, Menopause, LGBTQ+ allies, Black Professional and Wellbeing. Anyone can join a Network and feel part of the progress.

We have defined five focus areas for our global DEI efforts, bringing an intersectional approach to our activities:

1. Cultural Diversity: Respecting and increasing our cultural diversity, encompassing nationalities, ethnicities, religions and beliefs.
2. Enable: Ensuring accessibility and enablement for people with disabilities and health conditions, whether visible or invisible.
3. Gender Balance: Achieving a greater gender balance and parity.
4. LGBTQ+: Embracing our LGBTQ+ people and communities.
5. Social Mobility: Ensuring social mobility is no barrier to success and providing fair opportunities for all.

We are a family-friendly employer, and we offer:

• Equal paid parental leave: All our people have access to equalised paid parental leave so they can spend time with children and thrive in their careers.
• Caring for Carers: We offer five days of paid leave per year to all our people to carry out their caring responsibilities.
• Flexible working: We offer a balance of home and office working with at least 8 office days a month to deliver for our clients through effective team working and individual work-life balance.
• Inclusive development: The Talent Marketplace, our career development platform, gives all employees access to a range of opportunities including mentoring.
• Embracing allyship: All employees have access to our allyship guides to understand the steps they can take to be inclusive to different groups.

We are committed to respecting and increasing our cultural diversity, encompassing nationalities, ethnicities, religions and beliefs. We know we need to do more, but we feel proud of our progress:

• We work with partners to deliver targeted development programmes to support employees from under-represented groups to advance their career.
• Our DEI Networks bring the employee voice to our DEI strategy and facilitate employee-driven DEI activities. Each DEI Network is supported by a senior Executive Sponsor. Within the Network, we have communities to bring people together who identify with the community including East & South-East Asian, South Asian, Black Professionals and Faith Communities.
• We partner with global and local DEI experts to drive change within Fidelity, the financial services industry and the communities we work in.
• Between 2020-2023, we published annual Cultural Diversity Action Plan Reports to address and track progress of cultural diversity across our workforce.

We are committed to ensuring accessibility and enablement for people with disabilities and health conditions, whether visible or invisible. We know we need to do more, but we feel proud of our progress:

• Barrier-free workplace: We work with external experts and our people to remove barriers faced by people with disabilities and health conditions in the workplace.
• Caring for Carers: We offer five days of paid leave per year to all our people to carry out their caring responsibilities.
• Flexible working: We offer a balance of home and office working with at least 8 office days a month to deliver for our clients through effective team working and individual work-life balance.
• Our DEI Networks bring the employee voice to our DEI strategy and facilitate employee-driven DEI activities. Each DEI Network is supported by a senior Executive Sponsor. Within the Network, we have communities to bring people together who identify with the community including Neurodiversity and Wellbeing Champions.
• Wellbeing matters: We take a holistic approach of physical, mental and financial wellbeing so our people can look after themselves and thrive - both at home and at work.
• Supporting our people’s wellbeing: We offer all our people access to the global Employee Assistance Programme and trained Mental Health First Aiders.
• We work with partners to deliver targeted development programmes to support employees from under-represented groups to advance their career.
• We partner with global and local DEI experts to drive change within Fidelity, the financial services industry and the communities we work in.

We are committed to achieving a greater gender balance and parity. We know we need to do more, but we feel proud of our progress:

• Women and work: Our global research helps multinational employers to harness the power of benefits strategies to promote balance at work.
• Equal paid parental leave: All our people have access to equalised paid parental leave so they can spend time with children and thrive in their careers.
• Caring for Carers: We offer five days of paid leave per year to all our people to carry out their caring responsibilities.
• Menopause-friendly workplace: Our caring culture supports people experiencing the menopause through awareness raising with an active Menopause Community and workplace guide.
• Flexible working: We offer a balance of home and office working with at least 8 office days a month to deliver for our clients through effective team working and individual work-life balance.
• Our DEI Networks bring the employee voice to our DEI strategy and facilitate employee-driven DEI activities. Each DEI Network is supported by a senior Executive Sponsor. Within the Network, we have communities to bring people together who identify with the community including Menopause and Working Families.
• We work with partners to deliver targeted development programmes to support employees from under-represented groups to advance their career.
• We partner with global and local DEI experts to drive change within Fidelity, the financial services industry and the communities we work in.

We are committed to embracing our LGBTQ+ people and communities. We know we need to do more, but we feel proud of our progress:

• LGBTQ+ inclusion: We offer global benefits and policies that are inclusive of LGBTQ+ employees and provide workplace guidelines on gender expression, identity and transitioning.
• Equal paid parental leave: All our people have access to equalised paid parental leave so they can spend time with children and thrive in their careers.
• Our DEI Networks bring the employee voice to our DEI strategy and facilitate employee-driven DEI activities. Each DEI Network is supported by a senior Executive Sponsor. Within the Network we have a strong LGBTQ+ ally programme.
• We work with partners to deliver targeted development programmes to support employees from under-represented groups to advance their career.
• We partner with global and local DEI experts to drive change within Fidelity, the financial services industry and the communities we work in.

We are committed to ensuring social mobility is no barrier to success and providing fair opportunities for all. We know we need to do more, but we feel proud of our progress:

• We work with partners to deliver targeted development programmes to support employees from under-represented groups to advance their career.
• Our DEI Networks bring the employee voice to our DEI strategy and facilitate employee-driven DEI activities. Each DEI Network is supported by a senior Executive Sponsor.
• We partner with global and local DEI experts to drive change within Fidelity, the financial services industry and the communities we work in.

We offer a very competitive benefits package that will support you during your programme at Fidelity. The benefits you receive will all depend on your location and role. See our ‘Why Fidelity?’ page to find out more

We are a flexible employer and encourage our people to perform their role in the way that works best for them and for the business. We have a broad framework of choice around working patterns and locations. 

We offer equal amounts of paid parental leave for mothers, primary carers and fathers, and secondary carers in all our locations to ensure all our people can take time off to care for their children, regardless of gender, sexual orientation or working location.

We believe in rewarding employees fairly. For graduates, interns, apprentices or experienced hires; that means a highly competitive salary and benefits package, benchmarked in line with other leading employers in the financial services industry.

Yes, we invest in our employees. Helping our people develop is important to us, and we believe in everyone having the freedom and independence to move in the right direction for them.  We understand that learning can transform performance, so we work with everyone who wants to build their skills and capability. Our training is powered by technology and designed to match the changing roles needed to satisfy the future requirements of our customers.

We encourage individual training and development by assisting in professional studies where they are relevant to your role. We recognise the benefit this will have to your wider career path and will enhance the value of the contribution you can make to the business. 

Fidelity will provide financial assistance towards costs and study leave to support revision and the sitting of examinations for approved study through recognised at accredited institutions.  Popular courses include those provided by the Chartered Institute of Securities and Investment (CISI), The Institute of Banking (IOB), and the CFA and the ACCA.